Khimji Ramdas Group Chooses Rimini Street to Reduce SAP Support Costs, Protect 700+ Customizations and Reinvest Savings in Innovation

“Staying on SAP ECC is a strategic decision for us,” said Prashant Kumar, CTO, Khimji Ramdas Group. “We went to an industry analyst to ask what options we have to keep our ECC systems running without vendor support dependencies, and they suggested that we contact Rimini Street for third-party support. Since moving, we see that we should’ve made this move years ago.”

Preserving flexibility and avoiding unnecessary migration

With more than 150 years of history and diversified interests across consumer products, retail, infrastructure and logistics, Khimji Ramdas Group relies on SAP to support critical business operations across its portfolio. Facing pressure to migrate to SAP S/4HANA, the company sought a more cost-effective path that would preserve its extensive customizations and allow leadership to determine its IT roadmap on business priorities rather than vendor timelines.

“Rimini Street significantly reduced our total SAP support costs by 80%, freeing up funds that we’re now investing in AI-driven innovation without undergoing migrations or replatforming,” said Kumar. “We have the same budget that we had when we were working with SAP, but now I can do more with it.”

Supporting a highly customized SAP environment

Khimji Ramdas Group’s SAP environment supports finance, supply chain, sales and other critical operations across a broad and complex business landscape. The environment includes more than 700 custom codes developed over many years to meet the company’s specific business requirements. According to Kumar, other providers were unwilling to support that level of customization, while Rimini Street demonstrated the expertise and commitment needed.

“In the last four years with Rimini Street, we haven’t had one instance of SAP going down,” Kumar noted. “When I talk to my people, they say the level of support and professionalism from the Rimini Street engineering team is unmatched, and that it puts them at ease.”

Rimini Street expertise helps Khimji Ramdas solve a regulatory compliance challenge

In addition to lowering costs and protecting custom code, Rimini Street helped Khimji Ramdas Group address a complex HR and payroll compliance challenge tied to Omani labor regulations. Working together, the teams developed a solution that enabled the company to move employees across business units while maintaining payroll alignment, helping avoid potential costly fines.

“There are stringent labor regulations, and the penalties for non-compliance can be very high, depending on the nature and extent of the violation. With Rimini Street's expertise in regulatory compliance, we were able to design a solution that strengthened our compliance framework and helped ensure we remain fully compliant with applicable regulations,” said Kumar.

Rimini Support™ gives organizations the freedom to choose what’s next

No longer feeling the pressure to migrate to S/4HANA or give up customizations and valuable perpetual licenses, Khimji Ramdas is focusing its people, time and budget to launch valuable projects, including a new Salesforce CRM program, expanded e-commerce capabilities and development of an in-house large language model connected to its data analytics platform.

"In today's highly competitive market, IT leaders can no longer afford to choose between growth and profitability. They must achieve both," said Nancy Lyskawa, EVP and chief client officer, Rimini Street. "We are proud to help clients like Khimji Ramdas Group realize immediate savings that support initiatives accelerating growth, increasing agility and achieving faster time to market, all on their own schedule and terms."

“We plan to stay on ECC until further notice because we have such outstanding support and the freedom to prioritize our business needs over vendor demands. We don’t need to choose between stability and innovation,” Kumar said. “Rimini Street is our go-to for expert support, guidance and whatever comes next.”

Learn how Khimji Ramdas Group is fueling growth with Rimini Street.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. The Company has signed thousands of IT service contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who have leveraged the Rimini Smart Path™ methodology to achieve better operational outcomes, billions of US dollars in savings and fund AI and other innovation.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

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