SP Electricity North West Moves from Outages to Outstanding Performance with Rimini Street

Already benefitting from the cost savings and vastly improved speed, scope and quality of support by switching to Rimini Support™ for its SAP ECC system, SP ENW launched a new single sign-on capability by engaging Rimini Street’s IT professional services and solutions. The optimization enhancement designed for the UK energy provider resolved an ongoing issue that accounted for hundreds of thousands of British pounds in overhead costs. The added capability further strengthens SP ENW’s core platform that serves more than 5 million customers daily.

“Rimini Street sets a whole new standard of what’s possible,” said Mark Ingleby, IT supplier relationship manager at SP Electricity North West. “It’s their deep knowledge of our systems and their unmatched expertise in all things ERP that continues to impress us and deliver outstanding business outcomes for our operations. It allows us to maximize the full potential and value of our SAP investment while eliminating issues once and for all.”

“We take pride in prioritizing our clients’ unique processes and systems, creating equally unique solutions that simply makes things work,” said Ahmed Magdy, senior professional services director at Rimini Street. “We don’t come in with the attitude of ‘you need to scrap this and start from scratch;’ instead, we listen, we learn and we deliver innovation and real-world solutions that are centered around a client’s timeline, budget and vision.”

Rimini Street Helps SP ENW Resolve System Uptime and Accessibility Complexities

“Neither SAP nor our support provider at the time could address the system issues we were experiencing,” recounted Martin Williams, problem and knowledge manager at SP Electricity North West. “That’s where Rimini Street came into the picture as our third-party support partner and effectively resolved all our SAP issues.”

Building on this foundation of earned trust, SP ENW once again turned to Rimini Street to help resolve a major frustration point with their SAP financial system: employees were unable to log in to confirm their bonuses, complete expense reports or request time off.

“Thanks to Rimini Street’s single sign-on solution, we went from 100 to 200 tickets for password resets a month – to none. This alone freed up 10% of our entire service desk team’s time,” said Ingleby. “Instead of spending cycles on accessibility issues, our team is now focusing their efforts on value-add projects that deliver real ROI for our business.”

SP ENW Builds a Bridge to the Future with Rimini Street

With significant savings of 50% off the vendor’s annual maintenance fees and the newer, modern capabilities of the SSO added to its core, SP ENW is more than confident with its SAP roadmap outlook.

“We consider Rimini Street one of our top 10 critical suppliers, essential to running and maintaining our systems,” said Ingleby. “Best of all, they give us a lovely, big window for us to decide what is best for our technology roadmap, and we’re in no rush to upgrade or move to another product. We’re stable, happy and building a future beyond 2030 with Rimini Street by our side.”

Learn how SP Electricity Northwest is powering up their IT strategy with Rimini Support and Rimini Consult in the SP ENW client story.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. The Company has signed thousands of IT service contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who have leveraged the Rimini Smart Path™ methodology to achieve better operational outcomes, billions of US dollars in savings and fund AI and other innovation.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

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