Suntory Expands Partnership with Rimini Street to Build an Innovative Wellness Mobile Application for its Global Consumers

Already benefitting from the expertise and cost-savings enabled by Rimini Support™ for its Oracle systems including Oracle Database, Oracle Technology and Hyperion, Suntory selected Rimini Street’s professional services team to develop its new customer engagement platform built on top of its Oracle systems.

“The advantage of engaging with Rimini Street on multiple services is that they have deep knowledge of our systems, and know how to maximize their potential,” said Takuro Yamashita, assistant manager at Suntory Systems Technology, the IT department for Suntory Group. “With the great history of success on the support side of the relationship, we were confident they would be able to help us launch this strategic project without adding unnecessary cost or delay to the project – and Rimini Street delivered brilliantly."

From Support to Strategy, Suntory Taps Rimini Street as its Preferred, Proven Partner

In 2021, Suntory made the strategic business decision to switch all maintenance of its Oracle products from vendor support to Rimini Street, achieving significant cost savings of 50% with the move. With the quality care and technical knowledge of Rimini Street’s engineering team, Suntory was able to further gain efficiencies, moving its IT team from working on keeping the systems running to focusing on higher value projects.

With expanding interest and investment into the health industry, Suntory is fast developing innovations to help champion citizen wellness, one of which is Comado, a gamified, points-based mobile application for members of Suntory Wellness. To bring this vision to life, Suntory needed multiple environments, Oracle database expertise, and seamless execution.

“We had already committed our IT team to priority projects and didn’t have the in-house bandwidth to start this important initiative. At the time, several strategic application developments were being launched, and expanding the development environments of existing systems for integration was essential to realize them. And we were requested by the board to launch this within 4 months, creating a difficult position for us,” said Yamashita. “So, we consulted with Rimini Street from the beginning, not just for their technical knowledge, but to help us with the talent resources needed to take this project to the finish line, on time.”

Rimini Street quickly brought together the engineering and professional services teams for the project, providing guidance and a transparent plan of how they would create new development and QA environments while maintaining a stable, scalable Oracle platform.

“Most consulting firms tell you their timeframe. Rimini Street asked us for ours,” said Yamashita. “The project had to be carried out under extremely difficult conditions, but they worked closely with us to ensure our needs were met at every step, enabling us to meet our launch deadline without compromising quality or requiring us to buy more products.”

“Suntory was experiencing a situation that we often find with our clients: the need to compete fast and flawlessly with stretched resources,” said Yusuf Abdul-Rehman, group vice president of Rimini Consult. “Many of the consulting service providers often offer a narrow scope of solutions or are focused on selling additional services, which take customers down paths that require more investment than necessary to achieve business results. Rimini Consult takes a holistic approach to meeting client needs by ‘doing the right work, at the right price, to achieve maximum client results.’”

Through the bespoke project engagement, Suntory not only achieved a successful launch but also advanced its position in the growing wellness market. Yamashita advised, “If you have projects you want taken care of, we happily recommend you discuss them with the professionals at Rimini Street.”

Learn more about the benefits Suntory gained by choosing a powerful combination of support and consulting services from one proven partner here.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

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